FAQ

Frequently Asked Questions

Where do you ship from?

Iron Republic ships fitness equipment directly from our network of premium suppliers and warehouses located primarily in the United States, with additional fulfillment centers in Europe and Asia. Your order will be shipped from the facility closest to your location to ensure faster delivery times and reduced shipping costs. You'll receive shipping confirmation with tracking details once your order is dispatched from the warehouse.

How long does shipping take?

Shipping times vary depending on your location and the specific fitness equipment ordered. For domestic US orders, expect delivery within 7-15 business days. International orders typically arrive within 15-25 business days. Large fitness equipment like treadmills and home gyms may require additional processing time of 2-3 business days. During peak seasons or holidays, shipping times may be extended by 3-5 business days.

How do I track my order?

Once your Iron Republic order ships, you'll receive a shipping confirmation email containing your tracking number and carrier information. You can track your fitness equipment by entering the tracking number on the carrier's website (USPS, UPS, FedEx, or DHL). For your convenience, we also provide direct tracking links in your shipping confirmation email. Allow 24-48 hours after shipment for tracking information to become active.

Can I cancel or change my order?

Orders can be cancelled or modified within 24 hours of purchase, provided they haven't entered the fulfillment process. Due to the nature of fitness equipment dropshipping, orders are processed quickly to ensure fast delivery. To request changes or cancellation, contact our customer support team immediately with your order number. Once an order has been shipped, it cannot be cancelled, but you may be eligible for our return policy.

What is your return/refund policy?

Iron Republic offers a 30-day return policy for unused fitness equipment in original packaging. To initiate a return, contact our support team within 30 days of delivery. Customers are responsible for return shipping costs unless the item was defective or incorrectly sent. Refunds are processed within 5-7 business days after we receive and inspect the returned item. Original shipping charges are non-refundable except in cases of our error.

What if my item arrives damaged?

If your fitness equipment arrives damaged, please contact Iron Republic customer support within 48 hours of delivery with photos of the damage and packaging. We'll work directly with the shipping carrier to resolve the issue and provide either a replacement item or full refund at no cost to you. Keep all original packaging materials as they may be required for damage claims. We stand behind the quality of our fitness equipment and will make it right.

Do you offer exchanges?

Yes, Iron Republic accepts exchanges within 30 days of delivery for unused items in original packaging. Exchanges are subject to product availability and may require additional payment if upgrading to a higher-priced fitness equipment model. The customer is responsible for return shipping costs for exchanges, unless the original item was defective. Contact our support team to initiate the exchange process and receive return instructions.

Why is my tracking not updating?

Tracking information may not update immediately due to various factors in the shipping process. International shipments often show limited updates while in transit between countries. During peak shipping periods, carriers may experience scanning delays. If your tracking hasn't updated for 7+ business days for domestic orders or 10+ days for international orders, please contact Iron Republic support. We'll investigate with the carrier and provide updates on your fitness equipment delivery.

Do you ship internationally?

Yes, Iron Republic ships fitness equipment to most countries worldwide. International shipping rates and delivery times vary by destination and product size. Some restrictions may apply to certain fitness equipment due to size, weight, or local regulations. International customers are responsible for any customs duties, taxes, or import fees. Please check your country's import regulations before ordering. Contact us if you have questions about shipping to your specific location.

How do I contact customer support?

Iron Republic customer support is available to help with your fitness equipment needs. Email us at support@ironrepublic.com for non-urgent inquiries with a typical response time of 24-48 hours. For immediate assistance, use our live chat feature on the website during business hours (Monday-Friday, 9 AM-6 PM EST). Please include your order number and detailed description of your issue to help us assist you more efficiently. We're committed to providing excellent service for all your fitness equipment needs.